Frequently Asked Questions

Everything you need to know about shopping with PONY.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request.

How do I know which size to order?

Each product page features a detailed size guide. Since our fits can vary between collections, we recommend measuring a similar garment you own to ensure the perfect fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team.

Are your products ethically sourced?

Yes, PONY is committed to sustainability and ethical manufacturing. We partner only with factories that adhere to fair labor practices and environmental standards.